Terms & Conditions

Last Updated: September 21, 2026

Welcome to PrettyPaid Studios ("we," "our," "us"). By placing an order, submitting payment, purchasing a package, or using our video editing services, you ("Client," "you," "your") agree to be bound by the following Terms & Conditions. Please read them carefully before submitting payment.

1. Services & Scope of Work

PrettyPaid Studios provides professional video editing, style-matching, and content consulting services. Deliverables, video counts, and target formats are strictly limited to the package or invoice selected at checkout. Any additional requests outside the original order scope will require a separate invoice and fee structure.

2. Payment, Administrative Setup Fees & Refund Policy

Because video editing is a customized digital service involving immediate resource allocation, team scheduling, and custom style development, we enforce a strict non-refundable policy.

  • Non-Refundable Administrative & Setup Fee: All orders—including test orders, subscription tiers, and standard packages—are subject to a non-refundable $79 administrative and onboarding fee. In the rare, sole event that a full or partial refund is granted by management's sole written discretion, this $79 fee will be irrevocably retained by PrettyPaid Studios to cover administrative configuration, asset management, and studio overhead.

  • All Sales Are Final: Except as explicitly set forth in writing by an authorized representative of PrettyPaid Studios, all payments are 100% non-refundable.

  • The "No-Waste" Credit Guarantee: If you do not utilize your entire package or test order budget in a single transaction, any unused balance will remain on file as store credit. Store credit may be applied toward future editing services with us for up to six (6) months from the date of initial purchase.

  • No Cash or Card Refunds: Account/ client/ store/ platform credit cannot be exchanged, transferred, or refunded back to your original payment method, bank account, or credit card under any circumstances.

3. Required Submission Protocol & Onboarding

Our turnaround times depend strictly on the Client following our mandatory submission workflow. Failure to follow this workflow voids all estimated delivery dates.

  • Onboarding & Invite Window: Within 72 business hours (3 business days) of cleared payment, PrettyPaid Studios will invite the Client to their custom "Video Notes" Google Sheet. The Client must invite PrettyPaid Studios to their designated CapCut Space within this same 72-hour window.

  • Mandatory Raw Footage Uploads: All raw video files must be uploaded directly to the Client's CapCut Space and shared with PrettyPaid Studios. We do not accept raw submissions via Google Drive, Dropbox, WeTransfer, email, or third-party file links unless approved in writing prior to payment.

  • Completion of Video Notes Sheet & Minimum Deadline Rule: The Client must fully complete all required fields in the "Video Notes" Google Sheet (including timestamps, clear hooks, script/text instructions, and branding preference links) for each requested video.

    • Minimum Requested Deadline Rule: Any requested deadline or target delivery date listed by the Client in the "Video Notes" Google Sheet must be set at least twenty-one (21) calendar days out for Test Orders (or at least ten (10) business days out for Standard Orders) from the Official Clock Start Date (the date both all raw footage for that video is fully uploaded to CapCut AND all corresponding fields on the "Video Notes" Google Sheet are filled out in full).

    • Any requested date entered on the spreadsheet that is shorter than these required minimum windows will automatically be voided and defaulted to our standard turnaround delivery timeline.

  • Official Clock Start Date: Turnaround timelines (defined in Section 4) do not commence until both of the following prerequisites are met in full:

    1. PrettyPaid Studios has been successfully granted access to the Client's CapCut Space with all raw footage uploaded.

    2. All corresponding rows and fields in the "Video Notes" Google Sheet are marked complete by the Client in compliance with the minimum deadline rules above.

4. Turnaround Times, Business Days & Rush / Express Orders

For the purposes of this Agreement, "Business Days" are defined as Monday through Friday, 9:00 AM to 5:00 PM PST, excluding official U.S. federal holidays.

  • Standard Turnaround (Regular Orders): Standard turnaround for regular video orders is ten (10) business days starting from the first business day after the Official Clock Start Date.

  • Test Orders Turnaround: Test orders include initial brand style-matching, onboarding calibration, and editor alignment. Standard turnaround for Test Orders is twenty-one (21) calendar days starting from the day after the Official Clock Start Date.

  • Express / 24–48 Hour A La Carte Rush Option:

    • For one-off, urgent, or single-video requests requiring delivery within 24 to 48 hours, an additional Express Rush Surcharge (minimum $50 USD per video or a 100% project surcharge, whichever is greater) must be paid in full prior to work starting.

    • Strict Express Clock Requirement: For Express Orders, the 24- or 48-hour delivery clock does not begin upon payment. It begins only when:

      1. PrettyPaid Studios provides written email or text confirmation accepting the express timeframe;

      2. All raw footage files are successfully uploaded into the designated CapCut Space; and

      3. The "Video Notes" Google Sheet fields for the requested express video(s) are marked fully complete.

    • Express Availability: Express orders are accepted at the sole discretion of PrettyPaid Studios based on current studio capacity.

  • Client Delays & Requested Dates: Target delivery dates entered by the Client on the Google Sheet do not override our standard contractual timelines unless an Express or Rush surcharge has been confirmed and paid in advance. Any delay by the Client in providing CapCut access, completing instructions, or uploading footage will automatically pause the production schedule day-for-day.

  • Abandonment & Inactivity Policy: If a Client fails to provide CapCut access, submit raw footage, or complete the "Video Notes" sheet within thirty (30) calendar days of payment, the order will be marked as "Abandoned." Abandoned orders are forfeited without refund, and reactivating an abandoned order will incur a $100 reinstatement fee.

  • Weekend Rush Editing: Any project requiring active editing on Saturdays, Sundays, or federal holidays is automatically classified as a rush order and subject to the weekend rush surcharge.

5. Raw Footage Specifications & Overage Fees

Rates are calculated based on the duration of raw footage submitted per final edited video.

  • Included Footage Limit: A standard editing credit covers up to 10 minutes or less of raw footage per video request.

  • Raw Footage Upcharges: Raw footage exceeding 10 minutes will incur an additional fee of $10 USD for every additional 10 minutes of footage provided (e.g., 11–20 minutes = $10 upcharge; 21–30 minutes = $20 upcharge).

  • All overage fees must be paid in full prior to the delivery of final, unwatermarked videos.

6. Revisions & Approval Process

  • Included Revisions: Unless otherwise specified in your invoice, each video includes one (1) round of minor revisions (e.g., minor text/spelling corrections, brief audio level adjustments, or swapping 1–2 raw clips).

  • 72-Hour Revision Window: Revision requests must be submitted in writing within 72 hours of draft delivery. If no revisions are received within 72 hours, the draft will automatically be deemed accepted, approved, and complete.

  • Out-of-Scope Revisions: Requests involving brand style changes inconsistent with the original "Video Notes" sheet, reshot raw footage, or feedback submitted after the 72-hour window will be billed at our standard hourly editing rate ($50/hr).

7. Intellectual Property & File Delivery

  • Ownership Transfer: Upon full receipt of cleared payment, the Client owns all intellectual property rights to the final edited exported video file. The Client retains all rights to original raw footage.

  • Project File Exclusions: PrettyPaid Studios delivers completed exported video files (e.g., .MP4, .MOV). Source project files, CapCut editable files, preset templates, and raw project assets remain the exclusive intellectual property of PrettyPaid Studios unless a separate buyout agreement is executed.

  • Promotional Rights: PrettyPaid Studios reserves the right to showcase raw clips, drafts, and final edited videos in our portfolio, website, case studies, and social media channels for marketing purposes, unless a formal Non-Disclosure Agreement (NDA) is executed prior to project kickoff.

8. Chargebacks, Disputes & Legal Fees

In the event that the Client initiates a credit card chargeback, payment dispute, or reversal through a bank or merchant processor without first exhausting our direct dispute process:

  • The Client's access to all current and pending video deliverables, project spaces, and store credits will be immediately suspended.

  • If a chargeback is fraudulently or improperly filed for services rendered or in violation of these non-refundable terms, the Client agrees to pay all administrative fees, chargeback processing fees ($50+ per incident), and reasonable legal/collection fees incurred by PrettyPaid Studios in defending and recovering those funds.

9. Limitation of Liability

PrettyPaid Studios edits content based solely on the assets and instructions supplied by the Client.

  • We are not responsible for copyright strikes, sound/music mute notices, account suspensions, or platform penalties resulting from music, audio tracks, or visual elements requested or supplied by the Client.

  • We make no guarantees regarding video performance, views, engagement, conversion rates, or algorithm reach. Social media platform algorithms are entirely outside our control.

10. Modifications & Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action or proceeding arising under this Agreement will be brought exclusively in the courts of California. We reserve the right to modify these Terms at any time; the version live at the time of your payment will govern that transaction.