Refund Policy
Effective January 1, 2026
Because Overnight Sites deploys immediate senior-level strategy, asset analysis, operational scheduling, and proprietary client portal resources immediately upon booking, we operate under a strict, tiered refund model based on both calendar thresholds and asset-delivery milestones.
By reserving a position on our studio calendar, you explicitly agree to the following terms:
1. Post-Purchase Baseline Fee (The Immediate Resource Lock)
Policy: Immediately upon checkout, you receive access to our proprietary client portal, content frameworks, and strategic preparation resources. Because these intellectual assets are delivered instantly, a maximum of 50% of the total purchase price is eligible for a refund from the exact moment of purchase, subject to the calendar windows below.
2. The 21-Day Window (Maximum 50% Refund)
Policy: You may request a maximum 50% refund or a single date transfer up until 21 calendar days prior to your scheduled Design Day, provided the Studio has not already initiated and delivered your active design link.
Execution: Requests must be submitted in writing via email before the 21-day threshold hits.
3. The 14-to-20-Day Window & The Design Link Lock
Policy: If your scheduled Design Day is less than 20 days away, but more than 14 days away, you may request a 50% refund ONLY IF the Studio has not yet transmitted the live development link to your website.
The Absolute Cutoff: The Studio typically initiates physical production and transmits your active design link 14 days prior to your Design Day. The exact moment that this website design link is sent to you via email or client portal, your order becomes 100% NON-REFUNDABLE, regardless of how many days remain on the calendar. * Why: Sending this link signifies that our design production is live, your assets are actively being mapped, and non-recoverable creative labor has been spent.
4. The 13-Day Lock (100% Non-Refundable)
Policy: Once your scheduled Design Day is 13 days or less away, your order is completely non-refundable under all circumstances, whether or not the design link has been opened or accessed.
Execution: No refunds (full or partial) will be issued, and no date transfers or reschedulings are permitted within this 13-day window due to locked studio availability
For our complete operational parameters, project realignment terms, and liquidated damages frameworks, please review Section 7 of our comprehensive Terms & Conditions.